Customer satisfaction has always been integral to my working life. I previously worked as a Mortgage Advisor in the Estate Agency industry for over 10 years. I enjoy the personal interaction with clients and being involved in helping to get them into their new homes. It is important to me to work in a business where all individuals share a common goal, customer satisfaction.
Prior to this I had a 16 year career at BT in Sales Management. Here, I received excellent Sales and Management training and gained my MBA. These skills are transferable and it is exciting to be able to use my corporate experience and be personally involved in influencing and adding value to this exciting growing business. I am utilising my MBA and B2B experience at Scarlett Financial Services with our focus on assisting our business clients with protection.
Having started in the industry in 2013 I quickly realised that being able to help people achieve their financial goals was extremely rewarding. My focus has always been to provide the best customer experience and make buying a house as stress free as possible, whilst making sure their ongoing goals are looked after. At Scarlett Financial Services the focus is on building long term relationships with our clients to be there for life’s changes, we believe honesty and trust are paramount to this so will always be upfront with how we can help.
I have worked at Scarlett Financial Services for 5 years as a Mortgage administrator which has provided me with a good understanding of financial services and the needs of clients. My experience at Scarlett Financial Services has been amazing and a huge learning curve which has led me to the decision that I would like to progress my career further within the financial services industry.
I am now a newly authorised Protection Specialist and I am excited to start a new journey as a member of our sales team. I am looking forward to the opportunity to advise and ensure that our clients and their families are protected into the future.
I am pleased to be working in such a caring and hardworking environment, surrounded by a great team who really puts our customer’s needs first.
I have been part of the Scarlett Financial Services team for 3 years now. My role involves managing the application process for our clients and ensuring that their mortgage applications proceed to offer and completion as smoothly as possible.
I have extensive experience in customer service and enjoy assisting the advisors to ensure that customers are kept informed throughout the application and keep the process stress free. I like to think that my input assists the business with our excellent customer service results.
“Amazing service from Joanne and everyone else at Scarlett. We are first time buyers and with all of Joanne’s help it’s been a really smooth and easy journey we couldn’t of done it without her, she is always at the end of the phone when I need her! Thank you for everything”
“As first time buyers, we received an exceptional service, tailored exactly to our needs. Proficient, reliable and personable, we felt secure and in safe hands every step of the way.”
“Outstanding service. We were very pleased with how quickly and efficiently our mortgage was completed from start to finish. Would definitely recommend”
“With lots of options for private healthcare on the market we decided to use Scarlett Financial Services because of their professional approach to our requirements and after sales customer care we would not hesitate in using their services again”
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