Customer satisfaction has always been integral to my working life. I previously worked as a Mortgage Advisor in the Estate Agency industry for over 10 years. I enjoy the personal interaction with clients and being involved in helping to get them into their new homes. It is important to me to work in a business where all individuals share a common goal, customer satisfaction.
Prior to this I had a 16 year career at BT in Sales Management. Here, I received excellent Sales and Management training and gained my MBA. These skills are transferable and it is exciting to be able to use my corporate experience and be personally involved in influencing and adding value to this exciting growing business. I am utilising my MBA and B2B experience at Scarlett Financial Services with our focus on assisting our business clients with protection.
Having started in the industry in 2013 I quickly realised that being able to help people achieve their financial goals was extremely rewarding. My focus has always been to provide the best customer experience and make buying a house as stress free as possible, whilst making sure their ongoing goals are looked after. At Scarlett Financial Services the focus is on building long term relationships with our clients to be there for life’s changes, we believe honesty and trust are paramount to this so will always be upfront with how we can help.
I have been part of the Scarlett Financial Services team for 3 years now. My role involves managing the application process for our clients and ensuring that their mortgage applications proceed to offer and completion as smoothly as possible.
I have extensive experience in customer service and enjoy assisting the advisors to ensure that customers are kept informed throughout the application and keep the process stress free. I like to think that my input assists the business with our excellent customer service results.
I have worked in administration for over 15 years and enjoy being able to support the team. Within my role at Scarlett FS, I assist with the progression and administration of protection cases and arrange client appointments – enabling our customers to obtain advice from our experienced advisors on their protection/mortgage needs.
“How thoughtful and professional Joanne and Alan were. They really really looked after us during our entire house buying process. They gave us fair and firm advice that genuinely made a difference. We have been so lucky to work with them, thank you!”
Miss D, London, December 2022
“As far as I’m concerned, the service was wonderful and could not be improved.”
Mrs S, Kent, November 2022
“We have had nothing but perfect experiences with Joanne, she has done everything and more for us given some very awkward situations initially. Could not recommend more.”
Mrs G, January 2023
“Very competitive Buy to Let mortgage interest rate in the present climate, everything explained in full, and all questions answered fully.”
Mr A. November 2022
“Excellent service..very kind, caring, understanding, passionate, competent and extremely professional. Joanne, Alan and the team was such a pleasure to do business with. Everyone if you are looking to buy a property it could be your first or second no matter what are you need advice on mortgages please contact Scarlett Financial. You will not be disappointed. Amazing team.”
Miss B. September 2022.
“The whole team at Scarlett are on the ball. They made my remortgage and purchase less stressful than it usually is. Cannot thank you enough guys, keep up the good work. Will be using again and again and again.”
Mr B. October 2022.
“Matt is fantastic! He always goes over and above. His calm and caring approach makes a stressful process very simple.”
Miss M. September 2022
“Matt and his team have always gone above and beyond in dealing with our mortgage requests. Would not hesitate to recommend and have done so on many an occasion.”
Mr A. September 2022
“Matt was amazing!!”
Miss I. August 2022
“Faultless and very easy, Matt took care of everything.”
Mr & Mrs P. July 2022
“My advisor Matt, makes you feel at ease and explains everything very clearly, and makes the whole process flow seamlessly from start to finish.”
Mr M. March 2022
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