Scarlett Financial Services is built on 4 key areas, all of which focus on customer outcomes and we keep this at the heart of everything we do. We provide a friendly, professional and personalised service to meet the needs of each individual and make the process as easy as possible from start to finish.
We believe that building trust with our clients is pivotal in building a long term relationship and becoming their adviser for life.
We will always provide honest advice and be realistic about the financial options available, this is why over 60% of our business comes from recommendations, showing that our clients TRUST us to help with their friends and family.
We genuinely CARE about the customers that we work with. We strive to provide the best customer experience and satisfaction possible by making the process as straightforward and comfortable as we can by ensuring that their best interests are always put first. This is evident in our quarterly customer satisfaction survey which shows that 96% of our clients have indicated that they have been happy with our overall service. Source – Insight Marketing report – dated 7.12.17
We believe that COMMUNICATION is key to building good relationships with our clients. We always make sure that queries are answered in a timely manner, regular updates are provided throughout the process and that there is always somebody on hand to talk to, at flexible times to suit the individual, including evenings and weekends.
Our fully qualified team has over 15 years’ experience in providing ADVICE from across the market. Authorised in mortgage advice, protection and health cover we ensure you get the most appropriate deal to meet your requirements, allowing you to relax and enjoy the process knowing that everything will be taken care of for you from start to finish.